As Molineux returns to being fully open for Saturday’s final pre-season friendly against Celta Vigo, there are certain changes to the matchday experience from what supporters have been used to.
Having gone without a full Molineux for almost 18 months, we cannot wait to welcome back our supporters, but while the stadium continues to operate under the Premier League Covid-19 protocols, we are going to need the support of our fans to keep us operating at full capacity – or close to it.
We all want to see the stadium as full as possible throughout the coming season, but for that to happen, we need to work together to keep each other safe at all matches. As we adhere to Covid protocols this season, it may take longer for supporters to enter the stadium, but everyone at Wolves will be aiming to minimise any delays our fans experience.
Below are answers to the important questions you might have ahead of Saturday’s match, as well as information all supporters need to know before they head to Molineux.
BEFORE HEADING TO THE STADIUM
Do I need to have had a vaccination or a negative test to attend the game?
Although it is not currently compulsory for supporters to have had the vaccine or have taken a test before attending the game, we are anticipating that the Government will make it mandatory for anyone attending a game to demonstrate their Covid status from 1st October 2021.
Therefore, we urge supporters to be in possession of their Covid status from this game onwards – i.e. proof of being double vaccinated, having natural immunity or a verified negative test.
More advice on proving your Covid status can be found on the NHS website by clicking here. The club will provide further information in due course, following consultation with the Premier League.
We also strongly encourage all supporters to make use of widely available testing up to 48 hours before arriving at Molineux.
It is also not compulsory for supporters to have access to the NHS track and trace app at the stadium as all data for track and trace purposes will be collected as part of the ticketing process.
What happens if I develop Covid-19 symptoms, test positive or are required to isolate ahead of a game?
Please do not travel to the stadium if you or anyone else you are attending with has any Covid-19 symptoms.
Can I get a refund if I am unable to attend due to Covid-19 symptoms?
If you or someone in your household start to display Covid-19 symptoms, test positive for Covid-19, or are required to isolate, you should declare that you are unable to attend the fixture by contacting the ticket office by emailing firstname.lastname@example.org.
Your ticket(s) will then be made invalid and you will not be able to attend the fixture. You will also be eligible to receive a refund for this game.
Can someone else use my ticket if I cannot attend?
Under no circumstances should a ticket be transferred. It is essential that the named ticket holder uses the ticket.
If you are no longer able to attend the game, please contact the ticket office by emailing email@example.com.
AFTER ARRIVING AT MOLINEUX
Do I need ID or to have completed a health questionnaire to gain entry into the stadium?
No, ID is not a requirement for Saturday’s friendly, although ID checks may be required at future fixtures should guidance change.
By purchasing a ticket, supporters are confirming they have read and agreed to the code of conduct in place relating to Covid-19 safety measures. The code of conduct can be downloaded HERE.
Under current guidance, supporters will also not be required to undergo a temperature check before entering the stadium.
When do the turnstiles open?
Supporters are advised to arrive at the stadium early to ensure a timely entry to the stadium. Turnstiles will open at 11.15am, 90 minutes before kick-off. Make sure you know in advance where your entry point is as you will only be able to gain entry to the stadium through this turnstile block.
Information will be clearly marked on signage around the stadium. Should you require any assistance before entering the ground, stewards and club staff will be located around the stadium to assist and collect feedback.
What will happen at the turnstiles?
Once arriving at your designated turnstile, you will be required to scan your print at home ticket. Please ensure this is printed in high quality in A4 size. Please note you will only be able to gain entry at your designated turnstile block as detailed on your ticket.
Security and bag searches will also take place at the turnstiles. Bags larger than an A4 size will not be permitted. Searches will be conducted using wands, and you may be requested to open your own bag to allow it to be searched.
Stewards and club staff will be wearing PPE for yours and their own safety, and we'd ask you to ensure you are wearing your face covering when you arrive at the turnstile.
Do I need to wear a face covering at the stadium?
As Covid-19 infection rates continue to fluctuate, all supporters aged 11 or over are expected, and recommended, to wear a face covering whenever located in indoor areas, other than when eating or drinking, or where exempt.
Face coverings are not required to be worn by supporters when they are seated in the stadium bowl, which is left to personal choice.
Will social distancing be in place inside Molineux?
To allow supporters to return to Molineux at full capacity, social distancing between seats has been removed.
We encourage supporters to ensure they read the supporters code of conduct HERE before attending the game and to ensure they are following it whilst at the stadium.
FACILITIES AT MOLINEUX
Will food and drink be available?
Food and drink kiosks will be open in all stands and alcohol will be served. Please note that kiosks are cashless, so please ensure you have contactless payment to hand.
The North Bank Bar will be open from 10am. It can be accessed by season ticket holders and members. Please note that supporters may be denied entry once capacity has been reached.
Will the toilets be open?
Toilets inside the stadium will be open for supporters to use.
When using the stadium’s amenities, such as toilets, food and drink outlets, or concessions, avoid queues wherever possible by checking to see if any of them are not in use, or following the instructions of stewards and other staff members.
Please follow these points:
- Supporters are encouraged to avoid waiting for half-time or the end of the match to use the toilet.
- If you purchase food and soft drinks, please take them directly to your seat in the bowl to allow as much space in the concourse areas as possible.
- Congregation in the concourse areas is not permitted
When will the Molineux Megastore be open?
The Molineux Megastore will be open from 9am before closing at kick-off and reopening at full-time until 5pm.
Supporters will be asked to wear a face covering at all times inside the Megastore and may be asked to queue before entering to avoid large queues and to create a better shopping experience.
Is the ticket office open?
The ticket office will be open from 9am on Saturday up until kick off, and again for a short period following the full-time whistle.
The ticket office phone line (0371 222 1877) will also be open from 9am.
Detailed FAQs regarding the fan experience at the Celta Vigo fixture is available from Wolves Help by clicking here.
If you have any queries or concerns regarding matchday you can direct them to firstname.lastname@example.org. Key information will be posted on the @WolvesHelp Twitter account leading up to and on the day of the game.
Stewards will also be located outside and inside the stadium on matchday. If you have any questions or concerns at the stadium, please speak with a steward who will be happy to assist you.