The Club would like to apologise for the problems some overseas subscribers experienced with the live stream for our fixture at Hull City last night.
We have been in close contact with the providers of the WolvesTV platform to understand how the issues arose and to put practices in place to ensure they won’t happen again.
The problems arose as some last minute changes were made to the back-end system to account for us being at an away ground using their infrastructure. This then caused issues for some users on certain browsers which was corrected part-way into the first half.
We understand fans’ frustrations with WolvesTV so far this season and we are increasing our investment to improve the stability of the coverage and ensure we can offer as many games as possible on a live stream. We hope fans will continue to be patient as we continue to work on what is a very fragile and complex system involving a number of parties to deliver a technical product.
As part of this increased investment, we’re signing up to receive a single-camera feed from the EFL for all away games. As a result, overseas fans will be able to access our multi-camera produced coverage for qualifying games at Molineux and single camera footage for away games. Please be aware this will only be available for games that are not Live on SKY or the main highlights game on Channel 5 on a Saturday night. It is our aim to have this away game facility in place for the Brentford fixture on August 26th, but confirmation of this will be communicated in due course.
As a reminder to subscribers, if you are having problems please ensure you regularly refresh your browser. When an issue is fixed it does not mean the stream will automatically start so click refresh, press F5 or clear your cache. You can also try opening the site on a different browser. All streams will be available at this page https://www.wolves.co.uk/news/wolvestv/
If you do have problems during a game please ensure that you register the issue during the game to technical support at email@example.com including details of the device and browser you are using as well as any error message that you receive. If we can’t fix the issue we will of course issue refunds, but only if the problem is registered to this address during the match.
Please also remember that VPNs aren’t permitted to access the streams from the UK and any fans who manage to purchase using a VPN but then cannot watch the stream will NOT be refunded.
Streams are also NOT available on mobile and tablet devices at this time. Under EFL rules mobile streams can only be delivered by an app which is something the Club are currently exploring. Anyone who purchases the stream and then cannot watch on a mobile or tablet will not be refunded as this is clearly stated in the Terms and Conditions, FAQs and on the details of the package at the purchase point.
Thank you once again for your continued patience and support.