Frequently Asked Questions

Q: I can’t find my supporter number, what should I do?

A: If you have purchased tickets from us and still have your tickets then you can find your supporter number printed on the bottom of the match ticket under the payment reference.  Alternatively, send an email to with your full name, address and postcode.

Q: How do I register for a supporter number?

A: Please click here to create an account which will allocate you a supporter number

Q: I live abroad, how can I purchase tickets?

A: The easiest way to purchase tickets is online here. If you have not purchased tickets from us before you will need to register a new account here. If you are wishing to attend a specific fixture then please allow for home match tickets going on sale approximately 5 weeks before the game. Click here for the latest on-sale information 

Q: I am a junior season ticket holder. Which card do I need to use to get through the turnstiles?

A: You will need to use your smartcard with your name and seat details printed on there. Please be aware that we do spot checks on the ages of supporters entering through the turnstiles so it’s important that season ticket holders use their own smartcards to gain access to the Stadium.

Q. What are your opening times?

Click the link below for opening times for all of our departments, including the Ticket Office

Opening Times

Q: How does ‘Ticket Cash’ work?

A: When purchasing a ticket for a home league match, Wolves Museum or on official away coach travel you will earn 10% of the cost of the ticket in Ticket Cash.  After the match you have purchased for has been played (or you have visited the Museum) you will be able to use your Ticket Cash to save on home league match tickets, Museum tickets or official away coach travel. You can also put Ticket Cash towards the cost of a season ticket

Q: I have ordered tickets online for a home game, will they be posted or do I collect? When will I receive them?

A: When you ordered the tickets you will have had the option to post or collect. If you have selected the post option then they will be sent out within 48 hours of ordering. If you have selected the collect option then you will need to collect them either before the day of the game from the Ticket Office or on the day of the game from the Ticket Collection Point which is located in the Stan Cullis Stand near to the North Bank Bar.

Q: I requested my tickets to be posted but I still haven’t received them, what do I do?

A: If you have not received your tickets through the post 24 hours before the game then call the Ticket Office on 0371 222 1877 and we will re-print the tickets and cancel the originals.

Q: I bought my tickets and selected print @ home but have not received anything yet, what should I do?

A: Your print @ home tickets will be emailed to the address you provided shortly after your purchase has completed. If you have not yet received your email please first check your Junk Folder. If no email has been received send an email to and remember to include your supporter number and we will investigate.

Q: Can I just show my print @ home ticket on my mobile?

A: Unfortunately no, the technology we have in place cannot scan a ticket from a mobile phone so you must print out your ticket on A4 paper to bring with you to the game.

Q: When are loyalty points added and how do I know how many I have?

A:  Loyalty points are added within 24 hours of the game taking place.  To find out how many loyalty points you have then either log on to your account online or call the Ticket Office on 0371 222 1877.

Q: I have a junior season ticket and would like an adult to use it – what do I need to do?

A: To upgrade the season ticket you can either call us on 0371 222 1877 or alternatively go into the Ticket Office on the day of the game and the upgrade can be processed then. You will be required to pay the difference from a junior to an adult.

Q: I don’t know what my password is?

A:  If you send an email to with your supporter number then they will be able to send it back to you.  Alternatively ring the Ticket Office on 0371 222 1877 and they will be able to confirm your password for you.

Q: I have purchased a ticket for a game and cannot make it what do I need to do?

A:  Our refund policy for home games is 48 hours before kick-off.  If you have a smartcard and the ticket for the game has been uploaded onto the card then you can contact the Ticket Office on 0371 222 1877 and the cancellation can be done.  If you have a paper ticket then you either need to post the ticket back to us ensuring you enclose a note saying you are unable to attend and include your supporter number or alternatively the cancellation can be done by coming into the Ticket Office.

Q: I have a season ticket and can no longer come to games can it be transferred into my friend’s name?

A:  You will need to initially put the change of ownership in writing and this can be done by email to  If you have paid for your season ticket under the Early Bird or as an existing season ticket holder then there will be a price difference to pay as the new person will be classed as a new season ticket holder.

Q: I have lost / had my smartcard stolen what should I do?

A: If you have a crime number then contact the Ticket Office on 0371 222 1877 and they can arrange for it to be reprinted. If you do not have a crime number then there will be a charge of £10 for the smartcard to be reprinted.

Q: When are half season tickets available?

A:  Half season tickets usually go on sale during October and include all of the final matches of the season (12 in the Championship and 10 in the Premier League).

Q: I am trying to buy a ticket for a junior online and how do I select the junior ticket?

A:  You will need to ensure that you have logged in using your supporter number and password.  Once you have done that select the number of seats you require and stand and when the system has selected the seats you will then have the option to change from an adult to a junior ticket.

Q: I want to purchase tickets for a game later in the season but cannot find any information on the website

A: Ticket information for home and away games is displayed on the website approximately 5 weeks before the fixture.

View the fixture list

Q: I want to purchase disabled tickets for a home game what do I need to do?

A: To be able to qualify for a disabled ticket you need to fall in to the criteria of disability i.e. you need to provide us with a copy of your DLA Letter. If you need a helper to assist you to a match you need a doctors note stating that you need help for the 90 minutes of the fixture. This can be done over the phone or in person but we cannot post out till we have seen proof if you are under 17 and are disabled you do not need to send or see a doctors note they get a free helper but we still need to see a DLA Letter. All supporting evidence will be required on a seasonal basis.

What is the ticketing criteria for disabled fans?

For more information, click here.