Applying for Disabled and carer seating
Wheelchair disabled supporters can be located in the Billy Wright family area and the Stan Cullis stand. Ambulant disabled supporters can be located in all other stands.
To apply for a seasonal disabled season ticket, application forms must be completed and submitted to the ticket office along with the relevant evidence. To be eligible you must be in receipt of one of the following: 1) medium or higher rate care or mobility component of Disability Living Allowance 2) PIP with a score of 16 or above 3) Mobility supplement of a war pension 4) Registered blind.
If applying for a free helper’s ticket then a letter will be require from the doctor confirming that assistance is needed for the full 90 minutes of the football. A doctors letter is not required if the disabled supporter is under 17.
If you are not eligible for a free helper’s season ticket then you can apply for a Disabled Fans Friend (DFF) which is priced at the senior concession price for the relevant stand. No supporting evidence is required for a DFF and the DFF must be allocated seating adjacent to the Disabled season ticket holder.
Our designated disabled areas are the Billy Wright family area, the first 5 rows (A-E) in the Stan Cullis lower tier and the platforms in the upper and lower Stan Cullis.
If you are attending Molineux on a match by match basis, then evidence will be required as above on a seasonal basis.
Access into the stadium
Disabled supporters have dedicated access points to the stadium which are located at Turnstile Block 7 in the Billy Wright Stand, Turnstile Block 5 in the Sir Jack Hayward Stand and via Accessible entrances 1 & 2 in the Stan Cullis Stand. For a map of these locations please click here. There are disabled liaison stewards available to assist you inside the stadium and they can be identified by their dark blue high visibility coats. Should you have any questions or problems please approach them for assistance, they are also trained to help disabled supporters evacuate the stadium in an emergency situation.
Ambulant supporters (including people with learning disabilities, mental health impairments, visual and hearing impairments) can choose to sit anywhere in the stadium, subject to safety. Some areas will be more suitable than others and we would recommend speaking to a Ticket Office representative for their advice on choosing the most suitable area before buying your tickets.
Wheelchair/scooter users who are unable to transfer to a stand seat will be accommodated at a pitch-level position in the home area stands. These areas are exposed to the elements so come prepared for all weathers, we also have plastic raincoats available from the stewards.
Guide and Assistance Dogs are welcome at Molineux Stadium and supporters are asked to contact the Ticket Office in advance of the game to let us know and enable us to make suitable arrangements.
Facilities and services
- Up to 50 wheelchair spaces pitch side in the Billy Wright Stand for home supporters
- 57 spaces are available in the Stan Cullis Stand over 3 levels
- 12 spaces are available in the SIr Jack Hayward Stand on an elevated platform (accessed via Turnstile Block 5)
- 42 available car parking spaces dedicated to disabled season ticket holders only. To apply please contact firstname.lastname@example.org who can inform you of the procedure
- There are 16 accessible toilets in the concourses all equipped with emergency alarms and RADAR locks
- There are non-dedicated catering outlets in all stands serving lower concourses with steward's assistance available if needed and the Stan Cullis Stand has dropped counter positions for serving on all levels.
- Portable radios are available from the Ticket office on request for the visually impaired.
Rachael Heyhoe Flint Paycare Disabled Lounge.
Our Disabled supporters are welcome to join us in the recently re-named Rachael Heyhoe Flint Paycare Disabled Lounge in the Stan Cullis Stand. The facility provides a complimentary drink in a dedicated room and is available to all disabled supporters. If you'd like to visit please ask the Steward when entering the Stadium.
Stewards are available to assist with:
- Entry into the ground and seat/position and exiting the ground
- Safe evacuation should it be necessary
- Assistance with the purchase of refreshments and programmes
- An escort to / from toilets/kiosks
Ticket office advisors are available during the week to meet the needs of disabled supporters and can be contacted on 0871 222 1877 or by emailing email@example.com
An Assistant should always be able to support the needs of a disabled supporter in an emergency. If you consider you would still require the help of a steward in an emergency situation or your Assistant is under the age of 16 please notify a steward as you enter the stadium. Stewards are there to help whether you have an Assistant or otherwise. If you are located in one of the upper tiers you or your Assistant should identify yourself to the Stewards' Supervisor as you enter the area in which you are located.
In the event of any emergency there will be an Emergency Message over the Public Address system preceded by a loud two tone "chime" sound. Spectators are advised to remain where they are and listen to the message. All spectators should comply immediately with any emergency message. Stewards will direct spectators to safe areas which may be through exit doors / gates to the street or onto the playing areas.
In the unlikely event that the lifts are unavailable arrangements are in place to manually evacuate disabled spectators using evacuation equipment.