Ticketing & Membership
Frequently Asked Questions
Q: I can't find my supporter number, what should I do?
A: If you have purchased tickets from us and still have your tickets then you can find your supporter number printed on the bottom of the match ticket under the payment reference.
Alternatively, send an email to ticketoffice@wolves.co.uk with your name, address and postcode.
Q: How do I register for a supporter number?
A: This is easy, you can register online. Please click here
Q: I live abroad, how can I purchase tickets?
A: Please visit the ticket information page on our website, for up-to-date ticket news click here.
Please note you will require a supporter number.
If you are not already registered, please click here.
If there is a particular game you require tickets for then the information is usually posted on the ticket page approximately 4 weeks before the fixture.
Q: I am a junior season ticket holder. Which card do I need to use to get through the turnstiles?
A: You need to use your new green Smartcard.
Q: What are your telephone call rates?
A: Calls to the ticket line cost 10 pence per minute from a BT landline. Calls from other networks and mobile operators may vary.
Q: What are the ticket office opening hours?
A: Monday to Friday - 10am until 5pm. Non match Saturday's - 9am until 1pm. Matchday Saturday's - 9am until 3pm.
Q: I can't make the game and want to use the Buy Back option. What do I need to do?
A: Simply click here for full details
Q: How does 'Ticket Cash Reward' work?
A: When purchasing a ticket for a Barclays Premier League home match you will earn 10% of the cost of the ticket in Ticket Cash. Your rewards will be held as Pending Cash in your ticket purse until the match has been played. Next time you purchase a Barclays Premier League home match ticket you can use your ticket cash towards the cost of your ticket or alternatively if you save up enough ticket cash you can get a Barclays Premier league home match ticket for free.
Q: How do I become a My Wolves member?
A: You can become a member online by clicking here or alternatively ring the Ticket Line on 0871 222 1877.
Q: I have ordered tickets online for a home game will they be posted or do I collect? When will I receive them?
A: When you ordered the tickets you will have had the option to post or collect. If you have selected the post option then they will be sent out within 48 hours of ordering. If you have selected the collect option then you will need to collect them either before the day of the game from the ticket office or on the day of the game from the Ticket collection point which is located outside the Stan Cullis stand.
Q: When are loyalty points added and how do I know how many I have?
Loyalty points are added as soon as you buy a ticket. To find out how many loyalty points you have then either log on to your account on line and on the right hand side of the screen you will see you loyalty points or alternatively ring the Ticket Line on 0871 222 1877.
Q: I have a junior season ticket and would like an adult to use it - what do I need to do?
To upgrade the season ticket you can either call the Ticket Line on 0871 222 1877 or alternatively go into the Ticket Office on the day of the game and the upgrade can be processed then. You will be required to pay the difference from a junior to an adult. Please note upgrades on season tickets in the Family Enclosure are NOT permitted.
Q: I don't know what my password is?
If you send an email to ticketoffice@wolves.co.uk with your supporter number then they will be able to send it back to you. Alternatively ring the Ticket Line on 0871 222 1877 and they will be able to confirm your password for you.
Q: I have not received my tickets?
If you have not received them 24 hours before the kick-off then contact the Ticket Line on 0871 222 1877 and they will arrange for them to be reprinted.
Q: When is the next W4FF game?
For up-to-date ticket news please visit www.wolves.co.uk or click here for the latest ticket news.
Q: I have purchased a ticket for a game and cannot make it what do I need to do?
Our refund policy for home games is 48 hours before kick-off. If you have a smartcard and the ticket for the game has been uploaded onto the card then you can contact the Ticket Line on 0871 222 1877 and the cancellation can be done. If you have a paper ticket then you either need to post the ticket back to us ensuring you enclose a note saying you are unable to attend and include your supporter number or alternatively the cancellation can be done by coming into the ticket office.
Q:What is the TPS Scheme?
Full details regarding the Ticket Priority Scheme can be found by clicking here.
Q: I have a season ticket and can no longer come to games can it be transferred into my friend's name?
You will need to initially put the change of ownership in writing and this can be done by email to ticketoffice@wolves.co.uk. If you have paid for your season ticket under the Early Bird or as an existing season ticket holder then there will be a price difference to pay as the new person will be classed as a new season ticket holder.
Q: I have had my smartcard stolen what should I do?
If you have a crime number then contact the TicketLine on 0871 222 1877 and they can arrange for it to be reprinted. If you do not have a crime number then there will be a charge of £10 for the smartcard to be reprinted.
Q: When are half season tickets available?
Half season tickets are now on sale. Join us for the second half of the season and guarantee your seat for TEN Barclays Premier League home games from January to May. For full details click here
Q: Can I book car parking on line?
Unfortunately there is not the facility on line to book car parking so therefore you will need to contact the TicketLine on 0871 222 1877.
Q: I am trying to buy a ticket for a junior online and how do I select the junior ticket?
You will need to ensure that you have logged in using your supporter number and password. Once you have done that select the number of seats you require and stand and when the system has selected the seats you will then have the option to change from an adult to a junior ticket.
Q: I want to purchase tickets for a game later in the season but cannot find any information on the website
Ticket information for both home and away games is usually put on the website approximately 4 weeks before the fixture.
Q: I want to purchase disabled tickets for a home game what do I need to do?
To be able to qualify for a disabled ticket you need to fall in to the criteria of disability i.e. you need to provide us with a copy of your DLA Letter. If you need a helper to assist you to a match you need a doctors note stating that you need help for the 90 minutes of the fixture. This can be done over the phone or in person but we can not post out till we have seen proof if you are under 17 and are disabled you do not need to send or see a doctors note they get a free helper but we still need to see a DLA Letter. All supporting evidence will be required on a seasonal basis.
STADIUM/MATCHDAY ENQUIRIES
Q: Can I take flags and banners to a game?
The following guidance is in line with the stadium ground regulations:
We know that many supporters like to display flags at football matches and we always aim to be as accommodating as possible. Flags and banners must be flame retardant and the obstruction of gangways, access routes, exits and entrances, signage and stairways is strictly forbidden. In the event of an emergency we must have all access and exit points clear.
We reserve the right to confiscate flags or banners if they are very large or compromise public safety, obscure someone's view, advertising hoardings, a camera position or if they contain offensive, discriminatory or inflammatory messages.
Flags more than 150cm in size at their widest or longest section and flagpoles longer than 1m will not be allowed.
Any article that could potentially be used as a weapon and/or compromise public safety is strictly prohibited.
Permission must be sought in advance from the Stadium Manager to arrange the use of very large flags that are designed to be passed over people's heads. In these cases the flag must be flame retardant and the organiser bring the flag into the stadium will be required to submit, in advance the relevant H&S certification. However, we cannot currently accommodate these large flags in the away supporter sections of the stadium.
Q: Are musical instruments allowed?
No, musical instruments are not permitted. This includes Vuvuzelas, drums, wind, brass or string instruments, bells, whistles and other items capable of emitting loud noises such as air horns and klaxons.
The only exceptions to the above are organised musical displays with written permission from the club or children's blow horns, which must be less than 30cm long and should be manufactured from card.
Q: Is there anywhere to leave luggage or bags?
No. Unfortunately due to security measures we do not provide a Left Luggage or property service.
Q: Can I bring my motorcycle helmet in?
No, these should be stored with your bike.
Q: Can I bring my baby/toddler along to the game?
Babes in arms:
We discourage and don't recommend that supporters bring babes in arms to football matches.
However babes in arms will be allowed into the ground on matchdays, subject to the parent or guardian accepting full liability for the safety of the infant whilst in the stadium and the purchase of a valid ticket for the infant.
Care should be taken in selecting the seating area; we recommend that the seat should not be behind a goal or in the lower tiers of the stadium.
We would like all visitors to experience a safe and enjoyable event and this applies to families or groups bringing guests under the age of 16. We offer supporters the opportunity to use our young visitor wristbands that can be collected from the ticket office.
Please note that we do not recommend that pushchairs are brought to the stadium.
Q: What should I do in a medical emergency?
In the event of a medical emergency please notify a member of the stewarding team or any member of staff.
Q: Can I bring my camera/mobile phone?
Mobile telephones are permitted within the Ground, provided that they are used for personal and private use only PROVIDED THAT no audio, visual or audio-visual material captured by a mobile telephone may be published or otherwise made available to any third parties including, without limitation, via social networking sites.
No person (other than a person who holds an appropriate licence) may bring into the Ground or use within the Ground any equipment, which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to the Match or the Ground. Copyright, database rights and any other intellectual property rights in any unauthorised recording or transmission is assigned (by way of present assignment of future rights to the Club and The Premier League. You further agree (if and whenever required to do so by the Club and/or The Premier League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Club and The Premier League absolutely and with full title guarantee
Q: Can I bring an Assistance Dog?
Assistance Dogs are welcome at our stadium; however we do recommend that you contact us in advance to make appropriate arrangements.
Q: Can I bring walking sticks and crutches into the stadium?
Yes, as long as they are placed under your seat in such a way as not to cause a hazard during the game
Q: Are there any items I cannot bring to the stadium?
The following articles must not be brought within the Ground - knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety.
Any person in possession of such items will be refused entry to the Ground.
Q: Where should I go if I get lost?
Molineux does not have a specific meeting point. When arriving at the venue it is recommended that you pre-arrange a location to meet (suggest Billy Wright Statue) just in case you misplace anyone. In the event of this occurring please contact the nearest steward for assistance.
RETAIL/MERCHANDISE
Q: How often do you change the kit?
In common with most other clubs we change both our home and away shirts on an annual basis.
Q: How much does a replica kit cost?
The most up to date prices for Wolves official replica kits can be found by logging on to the official on line store at www.wolves.co.uk
Q: What are the store opening times?
Both Molineux and Dudley Street Stores open Monday- Saturday 9.00-5.00 and Sunday 10.00-4.00 Both stores have extended opening hours on home match days, and open for approx. 1 hour after the end of the match. Please check our website for Christmas opening hours.
Q: Where can I buy official Wolves merchandise?
Wolves Official Merchandise is available from our official stores at Molineux (01902 687032) and Dudley Street, Wolverhampton (01902 578500). All products are also available on line at www.wolves.co.uk who will deliver worldwide.
Q: Do you have a catalogue?
Yes we produce a free catalogue each year. You can request one by calling our mail order department on 01902 687060, or emailing mailorder@wolves.co.uk
GENERAL ENQUIRIES
Q: Who do I contact to arrange a football trial?
If you are under the age of 18 please contact Jennifer Rice at our Academy: jenniferrice@wolves.co.uk. We do not offer trials for over 18's. If you are over 18 the manager of the team that you currently play for can recommend you to our chief scout; davebowman@wolves.co.uk, who will provide further information on request.
Q: How do I arrange a matchday PA announcement?
Please send an email with your message details at least two weeks prior to the relevant game to barbaramartin@wolves.co.uk. Please note, due the volume of requests, we cannot guarantee that they are all read out.
Q: How do I get a message/photograph on the Fanzone page in the programme?
Please email a short message/photograph (jpeg format) to info@wolves.co.uk. Please send at least two-weeks prior to the relevant fixture. Please note, due to the volume of requests, we cannot guarantee that all messages/photographs are printed.
Q: How do I obtain autographs, signed items, greeting cards etc.?
We receive hundreds of requests for signed items every week making it impossible for us to organize/issue individually signed items. We do stock pre-printed items; cards, certificates etc. If you would to request a pre-printed item, please send an email, with your details to info@wolves.co.uk.
Q: Do you give away old/unwanted kit to local football teams?
We receive many, many similar requests every season and cannot help everyone, therefore to be fair and consistent we have to say 'no'. All old kit and items obtained via 'Shirt Amnesty' promotions are distributed amongst third world countries; most recently Zambia, Tanzania, Malawi, Kenya, Uganda, South Africa India and other parts of Europe.
Q: Can I watch the players train?
Yes, at certain times. The players are based at the Sir Jack Hayward Training Ground in Compton and, schedule permitting, they train most days; sessions commencing at approximately 10.30am. Training on the day before a fixture is NOT open to the public.
Supporters are permitted to attend and watch training from the spectator area. We must stress however that due to time restrictions etc., we cannot guarantee that the players/backroom staff will be available to meet visitors, provide autographs/photographs after training.
Q: Do Wolves offer work experience placements?
No. Unfortunately due to the nature of our business, confidentially and health and safety restraints, as a general rule we can no longer offer work experience opportunities at the Club.
Q: I want to purchase a special gift for a loved one. Any ideas?
*For information on matchday corporate hospitality, please visit our website: http://www.corporatewolves.co.uk/
*To book a table in Sir Jacks' Restaurant (non-match day), please follow the link: http://www.corporatewolves.co.uk/index.php?option=com_content&view=category&layout=blog&id=59&Itemid=283
*To book a Stadium Tour, please contact our Community Department on 0871 222 2220.
