WOLVERHAMPTON WANDERERS FOOTBALL CLUB

2008/2009 TERMS AND CONDITIONS RELATING TO HOSPITALITY BOOKINGS

1. DEFINITIONS

1.1 "we" or "us" means Wolverhampton Wanderers Football Club (1986) limited

1.2 "you" means the customer booking with us

1.3 "match to match" refers to bookings made for individual matches

1.4 "seasonal booking" refers to bookings made for every League match in the 2008/2009 season plus the first two cup games played at Molineux.

2.The seasonal booking admits the holder to 23 Championship League games at Molineux, the first two cup games (if drawn at home) and all home reserve matches.

3. We cannot accept any responsibility whatsoever for tickets/passes lost or destroyed. Upon writing to the Head of Corporate Sales explaining the circumstances surrounding the loss, an administration charge of £10 will be made for the replacement of membership cards/tickets.

4. All correspondence should be marked with your customer reference number which can be found at the top of your enclosed letter and/or on your membership card.

5. It is important that changes of address should be notified in writing to the Commercial Department.

6. Under no circumstances are car park permits to be passed on, loaned or sold.

7. We cannot be held responsible for any applications lost in the post.

8. Please note that photographers will be present at various games throughout the season and some crowd photographs may be used for media purposes. You hereby consent to your image being used in this way. If you have any concerns or would like to discuss this further, please contact the Marketing Department.

9. CCTV is employed and operated within the stadium for the purpose of control and safety of spectators. Recorded images may be used as evidence.

10. CONFIRMATIONS

10.1 Seasonal bookings are confirmed upon receipt of a signed hospitality contract

10.2 Match to match bookings are confirmed upon receipt of the signed hospitality agreement form

*A CONFIRMED BOOKING CREATES A CONTRACT UNDER WHICH YOU PURCHASE FROM US THE TICKET(S) INDICATED IN YOUR BOOKING. ONCE A BOOKING IS CONFIRMED OUR CANCELLATION POLICY AS DETAILED IN SECTION 15 APPLIES

11. PAYMENT TERMS

11.1 'Early Bird' bookings - Full payment is required by Friday 14th March 2008

11.2 Seasonal bookings - Full payment is required before the first game of the season or the first game that the booking relates to.

11.3 Match to match bookings -An invoice will be sent and payment in full is required upon receipt of the invoice.

11.4 In the event of non-payment, we reserve the right to cancel the booking, in such a situation the cancellation terms as detailed in section 15 will apply.

11.5 A booking fee will be charged on all credit card transactions.

*PLEASE NOTE THAT IF THE GAME IS LESS THAN TWO WEEKS AWAY WE DO NOT ACCEPT PAYMENT BY CHEQUE, IN THIS INSTANCE WE ACCEPT PAYMENT BY CASH, CREDIT CARD OR BACS TRANSFER

TICKETS WILL NOT BE RELEASED UNTIL WE ARE IN RECEIPT OF FULL CLEARED FUNDS

12. DRESS CODE

12.1 A smart casual dress code applies on a matchday. Any persons wearing denim, trainers, tracksuits and football colours will be denied entrance

12.2 Gentlemen in Presidents Club must wear a tie.

12.3 It is the responsibility of the customer booking the hospitality to inform their guests of dress codes.

13. HOSPITALITY

13.1 For match to match bookings, parties of less than ten cannot be guaranteed a private table.

13.2 Match Sponsorships are based on parties of 20. For bookings of less than this number, the club reserve the right to sell the remaining places and cannot guarantee an exclusive sponsorship.

13.3 We need to be informed of any special dietary requirements prior to the game in which you are attending.

We will endeavour to meet requests made on the day but we are unable to guarantee this.

13.4 We must be advised of any away supporters in your party, we can arrange for them to be located with the

away supporters but please be aware that this will result in half time refreshments being served at full time (if this is part of the package booked)

13.5 If you do have away fans in your party who don't relocate, please ensure they are made fully aware that they areseated with home supporters.If they are identified as away supporters the club reserves the right to remove them from the stadium for their own safety.

14. RE-ARRANGED MATCHES

14.1 Hospitality agreement forms are still binding for matches that are re-arranged for reasons out of ourcontrol e.g. TV commitments or weather conditions.

14.2 Cancellation charges as detailed in section 15 will apply to re-arranged fixtures.

14.3 We will endeavour to transfer your booking to another game to avoid cancellation charge but this is subject to availability.

15. CANCELLATION CHARGES

15.1 Should cancellation be necessary, please note that the following charges will apply

90-61 days prior to the event - 25% of total charge

60-31 days prior to the event - 50% of total charge

30-15 days prior to the event - 75% of total charge

Less than 14 days prior to the event - 100% of total charge

16. CAR PARKING

16.1There will be a delay of a minimum of 15 minutes leaving all car parks after final whistle to assist in the safe dispersal of all supporters.

17. GROUND REGULATIONS

17.1 Entry to the ground is expressly subject to acceptance by the visitor of the ground regulations and the rules and regulations of FIFA, UEFA, The football association, The FA Premier league and the football League in respect of the relevant competition. The Ground Regulations incorporate the Clubs Customer Charter (if any).

17.2 Entry to the ground shall constitute acceptance of the Ground Regulations

18. SMOKING

18.1 In line with new government legislation, Molineux is a no smoking venue.

19. CHRISTMAS PARTIES

19.1 In the unlikely event of a televised fixture (resulting in a 5.20pm kick off) in December, we reserve the right to move your post match facility to an alternative area.

20. LICENSE LAWS

20.1 In order to conform to the License regulations and instructions, no alcohol consumption is permitted in view of the pitch, either 15 minutes prior to kick off or 15 minutes after the final whistle.

Our Privacy Commitment To You

Trust Us

Wolverhampton Wanderers FC will do nothing with your personal data that you would not anticipate from a privacy conscious company with a contact strategy founded on permission based marketing.

How we use your data

We will use the information you provide us, or we have garnered from web-based technology, for administration, marketing, customer services and profiling your purchasing preferences.We will disclose your information to our service providers and agents for these purposes and if compelled to do so law enforcement agencies. We may keep your information for a reasonable period to contact you about our services, offers and promotions.

How we share your data

We will share your information with organisations who are our business partners.They may contact you by mail, telephone, SMS, fax or e-mail to let you know about any goods, services or promotions i.e. Season ticket discount offers and other discount offers from our business partners.

Your consent

By providing this information you consent to our processing your sensitive personal data for the above purposes.To make sure we follow your instructions correctly and to improve our service to you through training of our staff, we may monitor or record communications. When you give us information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data, including sensitive personal data and to receive on their behalf any data protection notices.

Your rights

We seek your permission not through a 'tick box' but by your assessment of our merit and worth as a trusted business. If you wish to exclude yourself from receiving either Wolves related offers (i.e. season ticket discounts, kit promotions) or information from third parties/ our business partners you can do so by :- writing to the Data Controller, Wolverhampton Wanderers Football Club, Molineux Stadium, Waterloo Road, Wolverhampton, West Midlands, WV1 4QR or via email data@wolves.co.uk