The Club policy on the return and redistribution of match tickets no longer required is that a refund is granted up until 48 hours before kick-off and the ticket is then made available for re-sale.  After that time, refunds are not given.

 A refund on a season ticket is only given in very exceptional circumstances, at the discretion of the Ticket Office Manager and Club Secretary.

If a match is postponed before kick-off, ticket holders are entitled to use the ticket for the re-arranged game and customers unable to attend that game are given a refund.

If a match is abandoned after kick-off and during the first half, tickets for the re-arranged game would normally be half of the standard admission price and if abandoned during the second half, tickets would normally be full price for the re-arranged fixture.

*        The Club abides by Football League regulations governing the allocation of tickets to visiting Clubs and for League and Cup games.  The Club offers an area of approximately 1,500 tickets or one of approximately 3,000 tickets to the away club in a League fixture.  If an allocation of at least 15% of capacity is required for a Cup tie, then the Club will comply, usually by allocating the entire Jack Harris Stand.

*    The Club does not charge admission prices to supporters of a visiting Club which are higher than those charged for our own supporters for comparable accommodation.  In particular, our concession rates offered to senior citizens and junior supporters also apply to supporters of the visiting club. However, a home club membership scheme may entitle the member to a discount not available to the away supporter.

Merchandise

*       The Club will change replica strip designs every season. The club commits to keeping the Fans Parliament fully informed of any design changes and kit cycles.

*        The Club provides swing tickets attached to the replica kit stating its launch date.

*        The detail of the next intended change of kit is made available at the Club shop.

*        The Club carries out its obligations under Football League regulations to prevent price fixing in relation to the sale of replica strip.

*        The Club offers refunds on merchandise in accordance with its legal obligations.

Community Activities

*        The policy statement in relation to this is contained in Schedule 2.

Schedule 1

Equal Opportunities Policy

1.                 Equality of opportunity means that in none of its activities will Wolverhampton Wanderers Football Club ("the Club") discriminate against, or in any way treat less favourably, any person on the grounds of gender, sexual orientation, race, nationality, ethnic origin, colour, religion or disability.  This includes:

*    Access to tickets and other products such as Club merchandise
*    Ability to book corporate or other facilities
*    Ability to join membership schemes
*    The advertisement of jobs
*    The selection of candidates for employment or promotion
*    Job location or working environment
*    Pay and employment terms and conditions
*    Internal training and development activities
*    External education activities
*    Football development activities
*    Selection for representative teams
*    Appointments to honorary positions.

2.                 The Club is an equal opportunities employer.  We are committed to equality of opportunity within our own organisation and to encouraging similar commitment from every organisation or individual acting within the game.

3.                 The Club will not tolerate sexual or racially-based harassment or other discriminatory behaviour, whether physical or verbal, and will work to ensure that such behaviour is met with appropriate disciplinary action in whatever context it occurs.

4.                 The Club is committed to confronting and eliminating discrimination whether by reason of gender, sexual orientation, race, nationality, ethnic origin, colour, religion or disability.

5.                 The Club supports The Football Association in its commitment to develop a programme of ongoing training and awareness-raising events/activities in order to promote the eradication of discrimination.

Schedule 2

COMMUNITY DEVELOPMENT PROGRAMME

Wolverhampton Wanderers Football Club's Community Development Programme has been operating since September 1991 and has been developed as a programme which continually addresses local issues and serves the needs of all groups within Wolverhampton.

The ethos of the programme is one of care, support and guidance which it is hoped will continue to identify individuals and groups within the City of Wolverhampton and deliver a range of activities which will truly improve the quality of their lives.

Aims and Objectives

*        To develop community relations between Wolverhampton Wanderers Football Club and the people they serve.

*        To ensure that a Football and Community Development strategy plan is produced with quantifiable targets.

*    A strategic plan will identify the needs within the community, both for development of grass roots football and for substantial links between the Club and the community.

*        To expand the already successful Community Development Programme using Wolverhampton Wanderers Football Club as the focal point for the development of community activities, where football is the major activity.  Participation and instruction in the game of Association Football will provide benefit to all the community.

*       To identify and attempt to meet the needs of specific target groups including:-

*        Primary and secondary school children, both boys and girls, ethnic minority groups, teachers, coaches, youth leaders, parents and guardians, senior citizens, disability groups, children and girls and boys at risk.

*       Participation in the scheme will be open to all members of the community, irrespective of political belief, nationality, religion, sex, race or colour.

*        The programme will be committed to developing a diverse range of community activities that will serve the whole community.

WOLVERHAMPTON WANDERERS COMPETITIONS - TERMS AND CONDITIONS

1. These terms and conditions together with any specific rules set out in Competition Notices (as defined below) are the Competition Rules ("Rules") and apply to competitions on the www.wolves.co.uk website or such other website as Wolves shall, at its discretion, nominate ("Competition" and "Website" respectively), unless otherwise expressly stated. By entering a Competition, entrants agree to be bound by these Rules a copy of which may be obtained by sending a stamped addressed envelope to: Competition Rules, Marketing Department, Wolverhampton Wanderers Football Club, Molineux Stadium, Waterloo Road, Wolverhampton WV1 4QR.

2. Competitions are organised and run by Wolverhampton Wanderers Football Club of Molineux Stadium, Waterloo Road, Wolverhampton WV1 4QR ("Wolves").

3. Rules in relation to a particular Competition are displayed in a notice in the advertisement for such Competition (the "Competition Notice"). In the event of discrepancy between these terms and conditions and the Competition Notice, the Competition Notice shall prevail. In the event of any dispute regarding the Rules, Competition Notice, conduct, results and all other matters relating to a Competition, the decision of Wolves shall be final and no correspondence or discussions shall be entered into.

4. Wolves has the right to cancel or amend the Competition, the Competition Notice or these Rules at any time without prior notice. Any changes will be posted either within the Competition Notice or these Rules.

Qualification and disqualification

5. All entrants to a Competition must be resident in the United Kingdom at the time of entry.

6. By entering the Competition, you hereby warrant that all information submitted by you is true, current and complete and that either you have legal capacity to enter the Competition and agree to the Rules (i.e. that you are of sufficient age and mental capacity and are entitled to be legally bound in contract) or your parents have consented to your entry of the Competition on the basis of these Rules. A minimum age for entry may be stated in the Competition Notice and must be observed.

7. Employees of Wolves or any company involved in the Competition or, if relevant, any advertising agency or web design or hosting company engaged by Wolves (or any associated companies, agents or members of their families or households of the above), are not eligible to enter the Competition.

8. Wolves has the right to verify the eligibility of all entrants using such methods as it shall, acting reasonably, consider necessary.

9. A particular Competition may have its own additional qualification requirements, (such as a valid passport, visas and/or driver"s licence if the Competition prize includes travel outside the United Kingdom and/or car hire).

10. Wolves has the right to disqualify an entrant if it suspects that the entrant has breached any of these terms and conditions.

11. In the event of disqualification, Wolves in its sole discretion may decide whether a replacement contestant should be selected who will be selected on the same criteria as the original entrant and will be subject to these Rules.

Entries

12. There is no purchase requirement to enter a Competition and there is no charge to register on the Website.

13. Only one entry per person per Competition is allowed, any further entries will be disqualified.

14. All entries must be made in the manner and by the closing date specified in the Competition Notice.

15. Where an offer is made for participation in a Competition involving a premium rate telephone call, the Competition Notice will include details of the estimated length of the call and cost, and any other guidance to which Wolves must adhere in compliance with ICSTIS rules. Where entry to a Competition is by premium rate telephone call, entry may also be made by post by writing to: [Name of Competition] Competition, Wolverhampton Wanderers Football Club, Molineux Stadium, Waterloo Road, Wolverhampton WV1 4QR, to be received by the closing date as stated in the Competition Notice.

16. Proof of posting cannot be accepted as proof of delivery.

17. Wolves accepts no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control.

18. Wolves will not, unless stated otherwise, return any Competition entries, whether they consist of artistic or other material or not.

Prizes

19. Any claim for a prize must be made in the manner and within the time specified on the Competition Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner

20. Prize winners will, unless otherwise stated, be chosen at random, from all qualifying entries within 28 days of the closing date of the Competition Notice. Wolves will judge any necessary tie-breakers in cooperation with, if required, an independent adjudicator and their decision shall be final and no correspondence or discussion shall be entered into.

21. All winners will be notified in the manner and within the time specified in the Competition Notice. Return of any prize notification as undeliverable or failure to reply as specified in the notification within the time stated therein may result in disqualification and selection of an alternate winner.

22. If more than one prize is awarded in a particular Competition only one prize per entrant will be awarded.

23. Competition winner(s)' names may be published on the Website and can be obtained by writing to "Competition Prize Winners", Wolverhampton Wanderers Football Club, Molineux Stadium, Waterloo Road, Wolverhampton WV1 4QR when writing you should name the specific competition and include a self-addressed stamped envelope

24. All prizes are awarded at Wolves' discretion and are non-transferable and there is no cash alternative. Wolves reserves the right to substitute one prize for another of equal or greater value at any time.

25. All taxes, insurances, transfers, spending money and other expenses (including meals or personal expenses upgrades etc.) as the case may be in relation to any prize are, unless specifically stated, the sole responsibility of the relevant prize winner.

Intellectual Property

26. In return for Wolves agreeing to consider entrants to the Competition, each entrant hereby assigns to Wolves the complete copyright and all other rights in any entry and any supporting materials other than personal information.

27. You hereby warrant that the information which you submit and/or distribute will not infringe the intellectual property, privacy or any other rights of any third party, and will not contain anything which is libellous, defamatory, obscene, indecent, harassing or threatening. Wolves reserves the right, but not the obligation, to screen, filter and/or monitor information provided by you and to edit, refuse to distribute or remove the same.

Liability

28. Wolves accepts no responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the competition or as a result of accepting any prize. Wolves is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any web site, or any combination thereof, including any injury or damage to entrant's or any other person's computer or mobile telephone related to or resulting from participation or downloading any materials in the Competition. Nothing in these terms or otherwise shall exclude Wolves' liability for death or personal injury as a result of its negligence or for fraud.

Data Protection and Publicity

29. Competition winners may be requested to take part in promotional activity and Wolves reserves the right to use the names and addresses of winners, their photographs and audio and/or visual recordings of them in any publicity.

30. All personal data supplied by entrants will be processed in accordance with the relevant data protection legislation and will not be disclosed to a third party without the individual's prior consent.

Law

31. The Competition and the terms and conditions of this agreement will be governed by English law.

Contact Information

32. You can contact us by writing to Marketing Department, Wolverhampton Wanderers Football Club, Molineux Stadium, Waterloo Road, Wolverhampton WV1 4QR or by email at info@wolves.co.uk. Please mark all correspondence with the name of the Competition to which they relate.