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Good News For Fans....


11:26 23rd August 2013

No Booking Fees for Online Print@Home and Smartcard Uploads

Wolves are pleased to announce a change to their current ticketing policy, which means supporters will have a convenient, and additional method of avoiding paying the £1.50 booking fees when buying a match ticket.  The waiver will apply to fans purchasing match tickets online – and then printing their tickets at home – or alternatively when My Wolves and Young Wolves members purchase online and upload their access onto their Smartcard.


This decision has been made in an attempt to make it more convenient for fans to buy tickets, ease congestion at the Ticket Office on matchdays and speed up entry into the Stadium.  However, if supporters subsequently collect their ticket from the Ticket Office – or request posted tickets - then they will incur the Booking Fee as usual.


The aim of the move is to raise awareness and usage of Wolves’ end-to-end online service, which enables fans to buy and produce their own tickets in the comfort of their homes, completely cutting out the need to visit the Ticket Office to purchase or collect tickets prior to entry into the Stadium.


All other Booking Fees, for match tickets and season tickets, will remain the same.  


The new policy will come into effect on Saturday, 24th August 2013 for all online Print@Home and upload to Smartcard purchases made from this date.


Supporters who’ve already purchased tickets for upcoming games via online Print@Home or upload to Smartcard will automatically receive a refund of the booking fees paid within the next two weeks.  There is no need to contact the Ticket Office about this.  Please note this does NOT apply to tonight’s home fixture versus Crawley, refunds apply to tickets bought for Walsall in the Johnstone’s Paint Trophy and subsequent League matches only.


Jez Moxey, Chief Executive, Wolves, said, “Removing booking fees for print at home and upload to smartcards for matchday tickets will be a welcomed change of policy.  We want to give our supporters the best possible service and know that booking fees have been an impediment to more fans buying match tickets online.


“Currently about 25% of our match-to-match fans buy tickets online but only half print their ticket at home or upload access to their smartcards, although feedback from fans using this service has been excellent.  By removing the booking fees, we hope more supporters will now use this convenient and cost effective method of buying their matchday tickets which, in turn, will help reduce the queuing times for those fans who still need to visit the Ticket Office.”


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